PUBLICATION W1145
It’s Time to Talk: A Healthcare Practitioners Guide to Cost Conversations
If you have questions about this resource, contact your county Extension office.
Summary
Advice for health care teams on starting brief, routine conversations about patients’ costs. It explains direct costs (copays, deductibles, medicines) and indirect costs (travel, childcare, lost wages) that can derail care. The guide offers screening questions, reassuring language, and workflow tips such as assigning a cost-of-care champion and connecting patients to lower-cost options, assistance programs, and follow-up support.
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